Privacy Policy

Last Updated: 13 February 2026

This Privacy Policy describes how Monteverio collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

• Name and contact information (email, phone number, address)
• Business information (company name, industry, size)
• Communication preferences
• Any information you provide in messages or forms

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device and operating system information

Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie preferences through our cookie consent tool. See our Cookie Policy for details.

How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide requested information
• Deliver and improve our services
• Send relevant communications about our services
• Analyze website usage and improve user experience
• Comply with legal obligations
• Protect against fraud and security threats

Legal Basis for Processing

We process personal data based on:

• Your consent when you provide information voluntarily
• Contractual necessity to provide requested services
• Legitimate business interests in operating and improving our services
• Legal obligations under Mexican and applicable international law

Information Sharing

We do not sell personal information. We may share information with:

• Service providers who assist in business operations (hosting, email, analytics)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement or regulatory authorities when legally required
• Business successors in the event of merger or acquisition

Third parties who receive information are contractually obligated to protect it and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Retention periods depend on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business needs

Your Rights

Under Mexican data protection law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have the right to:

• Access your personal data we hold
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Withdraw consent where processing is based on consent
• Request restriction of processing

To exercise these rights, contact us at info@monteverio.com. We will respond within the timeframe required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than Mexico. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact:

Monteverio
Carretera México Guatemala Puente Internacional Doctor Rodolfo Robles Kilometro 27.5
Tuxtla Gutiérrez, Chiapas, Mexico
Email: info@monteverio.com
Phone: +52 962 698 0140

Complaints

If you believe we have not handled your personal information properly, you have the right to file a complaint with the Mexican National Institute for Transparency, Access to Information and Personal Data Protection (INAI).